In a recent survey, Bruce County’s long term care residents and their families expressed positive overall experiences at Brucelea Haven (Walkerton) and Gateway Haven (Wiarton)Lon. In the fall of 2022, both homes conducted their annual resident and family satisfaction surveys, seeking feedback on key long term care services provided, and the results were very positive.
| Category | Resident (%) | Family (%) |
| Overall Satisfaction | 94 | 92 |
| Environment | 95 | 96 |
| Housekeeping Laundry | 92 | 93 |
| Food Service | 91 | 92 |
| Personal Care and Well Being | 96 | 96 |
| Recreation/Activities | 94 | 83 |
| Security and Safety | 92 | 94 |
| Convenience Services | 93 | 89 |
| Overall Assessment of home | 95 | 94 |
| Communication | 100 | 92 |
“Bruce County Long Term Care Homes are committed to providing quality resident-centred care. We strive to provide our residents and families with choices that meet their unique needs and preferences,” said Megan Garland, Director of Long Term Care & Senior Services. “There are some areas in both homes where improvements can be made, including recreation and communication with families. Each home will develop an action plan in collaboration with Resident and Family Councils and regular updates will be provided to everyone.”
In total, there were 149 surveys completed, 76 from residents and 73 by families. This feedback helps the homes maintain their commitment to service excellence. The responses provide valuable insights into the evolving needs and expectations of residents and families. Families can continue to contact the Brucelea Haven and Gateway Haven Administrators with any questions and concerns.
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